Privacy Policy

Last updated: 14-08-2025

At 247Chems we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting or purchasing from our website.

1. Information We Collect

We may collect the following types of information:

  • Personal details (such as name, email address, billing/shipping address, phone number) when you create an account or place an order.
  • Payment information (processed securely through third-party providers; we do not store full card details).
  • Order history and preferences for the purpose of processing purchases and providing customer support.
  • Technical information (such as IP address, browser type, device type, cookies) to improve website performance and security.

2. How We Use Your Information

We use your data for:

  • Processing and fulfilling your orders.
  • Providing order updates, shipping confirmations, and customer support.
  • Improving our website, services, and product offerings.
  • Sending marketing communications (only if you have provided explicit consent).

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure the website functions properly.
  • Remember your preferences.
  • Analyze traffic and improve performance.

You can adjust cookie settings in your browser at any time.

4. Data Sharing

We do not sell personal data. Limited information may be shared only with:

  • Trusted service providers (e.g. payment processors, shipping carriers, IT support) necessary to complete your order.

5. Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or misuse.

6. Data Retention

We keep personal information only as long as necessary to provide our services and comply with EU legal requirements (e.g. accounting obligations).

7. Your Rights

Under GDPR, you have the right to:

  • Access, update, or correct your personal data.
  • Request deletion of your data (unless retention is legally required).
  • Withdraw consent to marketing communications at any time.
  • Request a copy of the data we hold about you.

To exercise your rights, please contact us.

8. Scope of Service

Our services and deliveries are limited to the European Union. We do not ship to countries outside the EU.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.